The response I get from Honda. Well studs don't just break unless they are over torqued. So that gives you an excuse to lock them into a position they can't be easily replaced from. It's human error and we can't warranty for that. So if I go over drive the car and break something that's "mechanical" it's get replaced under warranty because it's mechanical. Who's to say the lug was not over torqued at the factory or sometime between delivery to the store and then to me. Car only has 4,000 miles on it and the wheels have never been taken off until they got replaced but it's immediately my fault because it couldn't be anyone else's. For the record the custom wheel shop is where it happened but I watched them through the entire process and not once did an impact wrench touch those wheels. Everything was hand tightened and then torque wrenched to spec. If not the hubs warp, happens to me all time when Honda just slams a rim on the car and drives the lugs down.
I've immediately reached out to the Regional Director for Honda Dealers here in KC and I will file a formal complaint with Honda of America if that goes no where. He was on board with my initial appeal but fell back on it's the shops fault and the cost of doing business, which I get. It's just a lame excuse to screw the customer and frankly I am not really in the mood to be paying for someone's brilliant idea of saving a buck in production.
What's even more unfortunate is I really like my 2.0T sport quite a bit and now with my new shoes even more, but this has really left a bad taste over everything.
Ok I feel better now, thanks for listening