I always try to be super careful with mine as well, it does feel very weak at that connection!
I had a unit fail on me a few years ago(hardware side) and J.R. at KTuner took care of me, he is usually very understanding and willing to help.
I had a unit fail on me a few years ago(hardware side) and J.R. at KTuner took care of me, he is usually very understanding and willing to help.