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Discussion Starter · #1 ·
I'm really furious!!!

I recently purchased a used 2018 Accord Hybrid with 39K miles on it with the original warranty of 100k/7 years. While purchasing it they asked how many miles per year I would be driving it. I said 20k a year. A month later without warning, I got a text saying "based upon you driving 20k miles a year, you would no longer be covered by your factory warranty" But I could still have coverage by purchasing an extended warranty.

To me this seems straight out illegal. Has anyone heard anything like this?
 

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Honda warranty is only for 3 years 36,000 miles and that's to the original owner. If you don't already have one you can view/download a copy of the 2018 Honda Accord Warranty Manual. Why did you believe your car was still under factory warranty and whom did you receive a text from saying you would need to purchase an extended warranty?
 

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Discussion Starter · #3 ·
For buying used the dealership gave a 1 year 12k miles limited warranty bumper to bumper. But there is also the original 7 yr/100k Powertrain warranty. The dealership I bought the car from sent me the text.
 

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I've never known a manufacturer to text you saying your warranty is void. But, yeah, you bought it out of warranty already so...yeah...
 

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For buying used the dealership gave a 1 year 12k miles limited warranty bumper to bumper. But there is also the original 7 yr/100k Powertrain warranty. The dealership I bought the car from sent me the text.
Sounds to me like a problem with the dealer then? You could contact Honda directly about it but a single dealer shouldn't have the authority to void your entire warranty if its a warranty but forth by Honda
 

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For buying used the dealership gave a 1 year 12k miles limited warranty bumper to bumper. But there is also the original 7 yr/100k Powertrain warranty. The dealership I bought the car from sent me the text.
Not sure where that dealer is getting the time/mileage on the Powertrain warranty... that's not what is specified in the warranty manual I linked to in previous post (see page 10):

"Your powertrain is covered for 5 years or 60,000 miles, whichever comes first."

Again that warranty is only for the original owner. Now, with that said since your car is a "certified" pre-owned purchase the warranties may be different along with there being caveats for them (IE: limited annual mileage). Did they provide you any documentation of what all is covered under the warranties (what is/isn't covered, etc., etc.)? One other thing I noticed neither the 12 month Honda True Certified nor the 24 month Honda True Certified + box's are checked indicating they apply to your car. :unsure:
 

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I did some searching and found the Honda Pre-Certified Warranty Booklet (your dealer should have provided you that documentation if your car was in fact covered under it). I didn't read the booklet but you may want to, to see if there are any limitations regarding the reason it was cancelled.

BTW - that warranty does in fact have the Powertrain Warranty showing on the attachment you provided.
 

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While purchasing it they asked how many miles per year I would be driving it. I said 20k a year.
That mileage seems to be higher than what is normal (12 - 15k/yr) did they ask why you felt you would be putting that many miles annually or did you say what you were going to use the car for?
 

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All you're showing is the window sticker with the possible options on it. If you look to the left it has two options, neither box is checked for one or two year warranties. Those are optional add-ons. What you need to be looking at is the purchase agreement and see what you paid for, not the window sticker. You could have chosen not to take either of those coverages when you were purchasing the vehicle and sitting with the finance department with the agent. It is illegal for them to revoke your warranty based on the amount of miles you drive. Now if you had a 12,000 mi warranty and you drove those 12,000 mi in the first month then yes your warranty is no longer valid for those issues. However by federal mandate hybrid systems have an 8 to 10-year 100k to 150k mile warranty depending on your state. That includes a hybrid battery and all related components( I believe it even covers the hybrid drivetrain as well because it's part of the system but don't remember off top of my head). So looking at your purchase agreement, not your window sticker. If a warranty was included in your purchase, and you have exceeded the conditions, then it would indeed be void, but not until those conditions have been met/exceeded ie miles/time.
 

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Honda employee here. For everyone confused here he appears that he purchased through Honda's Certified Pre-Owned vehicle program which gives him the extended warranties he is referring too. If the vehicle is still in it's factory limited warranty it is extended to 48mos/48,000 miles or if outside of the original factory warranty you are given a 12 month/12,000 mile limited warranty from the time of purchase. You are also given a 7 year/100,000 mile powertrain warranty. A certified vehicle is going to come with that warranty standard regardless of what is checked on that piece of paper! The True+ option is an additional charge and you would have known if you paid for that.

With all this being said, I have not seen this, or heard of any of our customers receiving a text from a dealer or Corporate in regards to their warranties being voided. In fact, there is a law protecting you from your cars warranty being voided called The Magnuson-Moss Warranty Act! This states your warranty cannot be voided unless the dealer determines and Honda Corporate PROVES that improper repairs, improper maintenance or improper upgrades resulted in damage to the component that is subject to your warranty claim dispute. Based on mileage alone I don't think they have any grounds to void any warranties. If I were you I would call Honda Corporate, and figure out what is going on. Sounds like a dealer may be trying to pull one on you. I don't believe your warranty will be voided with Honda Corporate when you call them. You can call this number: 1-800-999-1009 to find out straight from the source what is going on with your warranty, as well as file a complaint against any dealer lying about your warranty if this is the case. Also that text could be a scam to make you purchase an extended warranty from some third party!
 

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Also that text could be a scam to make you purchase an extended warranty from some third party!
That brings up a good point... since you identified yourself as a Honda employee I have a question. Why do/would a dealership share our personal information (phone #) with third party companies in the first place? I have received phone calls from companies trying to sell me extended warranty for my car also.
 

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That brings up a good point... since you identified yourself as a Honda employee I have a question. Why do/would a dealership share our personal information (phone #) with third party companies in the first place? I have received phone calls from companies trying to sell me extended warranty for my car also.
To be completely honest as we have learned from recent years with supreme court trials we have seen involving Facebook, Twitter, Google, etc. our data and personal information is worth a lot of money to these companies as they can data mine and sell it to advertisers. With that being said anytime you put your information into Carfax, Edmunds, AutoTrader, etc you can bet your information is being by bought by local dealerships who will then call, text, email you to try to sell you the car, those same dealers that pay for your information will go onto sell you a car, and those dealers will then sell your information to third party finance, insurance, and warranty companies so they can make extra money.

What can you do to prevent this?
1.
Do not share personal information on any car buying, or dealership website.
2.
A common trick nowadays is to force the customer to give their information to use the online payment calculators, or to receive the discounted "internet pricing" Give fake information if needed.
3. When purchasing a vehicle make it known at the dealership you refuse to let the dealership pass on your information to third parties, and refuse to sign any disclosures or agreements that would give them the authority to do so.
 

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What can you do to prevent this?
1.
Do not share personal information on any car buying, or dealership website.
2.
A common trick nowadays is to force the customer to give their information to use the online payment calculators, or to receive the discounted "internet pricing" Give fake information if needed.
3. When purchasing a vehicle make it known at the dealership you refuse to let the dealership pass on your information to third parties, and refuse to sign any disclosures or agreements that would give them the authority to do so.
I'm prudent about not giving out my cell number to business' for this reason and give them my home phone number instead (have NoMoRobo activated on that number). I used my cell phone to contact sales person (they were referred to me by a friend) and didn't think about telling them not to include it on my/any paperwork. I don't answer calls that number isn't in my contacts and block numbers that don't leave a message or are from solicitors. Also don't answer calls on my home phone that I don't recognize the name on caller ID or it doesn't give a name on caller ID. Shame that it has come to this because of these unwanted calls but luckily there is technology to avoid them if we don't want to be bothered.
 

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I'm prudent about not giving out my cell number to business' for this reason and give them my home phone number instead (have NoMoRobo activated on that number). I used my cell phone to contact sales person (they were referred to me by a friend) and didn't think about telling them not to include it on my/any paperwork. I don't answer calls that number isn't in my contacts and block numbers that don't leave a message or are from solicitors. Also don't answer calls on my home phone that I don't recognize the name on caller ID or it doesn't give a name on caller ID. Shame that it has come to this because of these unwanted calls but luckily there is technology to avoid them if we don't want to be bothered.
No doubt... Lots of questions to be asked about the legality of this kind of buying/selling of other's personal data.
 

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I'm really furious!!!

I recently purchased a used 2018 Accord Hybrid with 39K miles on it with the original warranty of 100k/7 years. While purchasing it they asked how many miles per year I would be driving it. I said 20k a year. A month later without warning, I got a text saying "based upon you driving 20k miles a year, you would no longer be covered by your factory warranty" But I could still have coverage by purchasing an extended warranty.

To me this seems straight out illegal. Has anyone heard anything like this?
my friend, honda power train is 5 yrs /60,000 miles , nonpower train 3 yrs/ 36k miles, here in Maryland hybrid warranties from honda is 8 yrs or 100,000 miles.
 

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Discussion Starter · #17 ·
Honda employee here. For everyone confused here he appears that he purchased through Honda's Certified Pre-Owned vehicle program which gives him the extended warranties he is referring too. If the vehicle is still in it's factory limited warranty it is extended to 48mos/48,000 miles or if outside of the original factory warranty you are given a 12 month/12,000 mile limited warranty from the time of purchase. You are also given a 7 year/100,000 mile powertrain warranty. A certified vehicle is going to come with that warranty standard regardless of what is checked on that piece of paper! The True+ option is an additional charge and you would have known if you paid for that.

With all this being said, I have not seen this, or heard of any of our customers receiving a text from a dealer or Corporate in regards to their warranties being voided. In fact, there is a law protecting you from your cars warranty being voided called The Magnuson-Moss Warranty Act! This states your warranty cannot be voided unless the dealer determines and Honda Corporate PROVES that improper repairs, improper maintenance or improper upgrades resulted in damage to the component that is subject to your warranty claim dispute. Based on mileage alone I don't think they have any grounds to void any warranties. If I were you I would call Honda Corporate, and figure out what is going on. Sounds like a dealer may be trying to pull one on you. I don't believe your warranty will be voided with Honda Corporate when you call them. You can call this number: 1-800-999-1009 to find out straight from the source what is going on with your warranty, as well as file a complaint against any dealer lying about your warranty if this is the case. Also that text could be a scam to make you purchase an extended warranty from some third party!
Thank you! This is what I was suspecting, and will get to the bottom of this. The text and email I received was definitely from the dealer and not from a third party.
 
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