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115 Posts
This is going to be a rant. ??♀ I bought an 18 accord from my local dealership in Branford CT about a year and a half ago. The sales part of it was great. The rep wasn’t pushy, followed up and found me the 6SMT I was looking for. He even went and pick it up from NJ himself.
as much as I enjoy the car, if I had known I would have such a horrific time with the service department on basic things, I would have never bought the car and would have stayed in my Ford Edge.
first issue was the infotainment screen. Kept rebooting out of No where at random times. Spoke with the service department about it. The guy told me he’ll reach out and look into it and get back to me. A month later, no call no email, no updates nothing. I had to physically go down There to ask about it. Got the same kid and when I told him I wouldn’t work with him he asks why. Let him know cause his follow up is garbage and can obviously not be trusted. Eventually they replaced the unit with a new one. Has had some issues rebooting but only like 3 times. No where near as much as before. Still they have no idea why it reboots....whatever. In the process of them changing out the unit they scratched up my dash and parts inside. Had to speak to the manager to get resolved. He was so blazay about the whole issue. I had to get stern and tell him he may not care how his ride is treated but I do. I take pride in my car and want it back how I brought it in. He reordered the parts, had to wait like 3 weeks for them to come in, he ordered the wrong parts. ??♀ Had to get ANOTHER manager involved. Waited for those parts to come in.Waited an additional 2 weeks. Then about an hour for them to install. Fine. Not happy but again, whatever. They replace the parts, and scratch something else !!! Like what the f ?! I complained about it but refused to let them touch the car again. It’s in a spot you wouldn’t notice so I’m trying to let it go. I NOTICE IT. that’s all that matters. Anyways...on to the next issue.
I’ve only ever had Honda do my oil changes since getting this car. You would think something as SIMPLE as an oil change would go smoothly. What they take off they put back on. NOPE. NOT WITH THIS DEALERSHIP ! My BF was putting the lip on my car and pointed out to me that the oil shield is missing bolts to hold it in place. The bolts that are there are all loose. And the shield is bent. For god sakes can they do anything right ?? So I call, get a lady in service and I explain what we found. She right off the bat is a little s*. She’s like why would they not put it back on, we would never leave parts off. First of all why would I lie about that ? Secondly, people these days don’t freaking do honest work, third, she’s not the damn tech how does sheknow what they do or don’t do. She’s a freaking secretary. Then comes the part where I see RED and loose my mind. She says ... what do you want us to do about it ? .... are you kidding? I said IF I BRING MY CAR IN I WANT YOU TO PUT ON WHAT TOU TAKE IFF AND NOT DO A HALF A JOB. She continues to argue with me about how it wasn’t them. Ok well bolts just dont fall off. And they are the only ones who have done my oil changes. She was such a freaking little s*** ! My god. So I call back talk to the front desk ask for a manager. Lucky me he’s not there today. So I ask for any manager. Surely they can help. Not available. Really. So I ask for my sales rep. He’s like wtf that’s weird. Well get it figured out for you. He tells me he’ll call me or email me Monday once he gets answers. What answers do you need ? Just tell me to come in and put the damn bolts back on. Not to mention the shield is bent. What are these people doing ?!?! It’s now mid day the day I’m supposed to hear back and nothing yet.
SO INFURIATING. They don’t let you watch the tech do the job, which is understandable. But you expect the dealership to do a sound job. It’s not like I took it to some jiffy lube on the side of some random street. i
I’m so pissed
as much as I enjoy the car, if I had known I would have such a horrific time with the service department on basic things, I would have never bought the car and would have stayed in my Ford Edge.
first issue was the infotainment screen. Kept rebooting out of No where at random times. Spoke with the service department about it. The guy told me he’ll reach out and look into it and get back to me. A month later, no call no email, no updates nothing. I had to physically go down There to ask about it. Got the same kid and when I told him I wouldn’t work with him he asks why. Let him know cause his follow up is garbage and can obviously not be trusted. Eventually they replaced the unit with a new one. Has had some issues rebooting but only like 3 times. No where near as much as before. Still they have no idea why it reboots....whatever. In the process of them changing out the unit they scratched up my dash and parts inside. Had to speak to the manager to get resolved. He was so blazay about the whole issue. I had to get stern and tell him he may not care how his ride is treated but I do. I take pride in my car and want it back how I brought it in. He reordered the parts, had to wait like 3 weeks for them to come in, he ordered the wrong parts. ??♀ Had to get ANOTHER manager involved. Waited for those parts to come in.Waited an additional 2 weeks. Then about an hour for them to install. Fine. Not happy but again, whatever. They replace the parts, and scratch something else !!! Like what the f ?! I complained about it but refused to let them touch the car again. It’s in a spot you wouldn’t notice so I’m trying to let it go. I NOTICE IT. that’s all that matters. Anyways...on to the next issue.
I’ve only ever had Honda do my oil changes since getting this car. You would think something as SIMPLE as an oil change would go smoothly. What they take off they put back on. NOPE. NOT WITH THIS DEALERSHIP ! My BF was putting the lip on my car and pointed out to me that the oil shield is missing bolts to hold it in place. The bolts that are there are all loose. And the shield is bent. For god sakes can they do anything right ?? So I call, get a lady in service and I explain what we found. She right off the bat is a little s*. She’s like why would they not put it back on, we would never leave parts off. First of all why would I lie about that ? Secondly, people these days don’t freaking do honest work, third, she’s not the damn tech how does sheknow what they do or don’t do. She’s a freaking secretary. Then comes the part where I see RED and loose my mind. She says ... what do you want us to do about it ? .... are you kidding? I said IF I BRING MY CAR IN I WANT YOU TO PUT ON WHAT TOU TAKE IFF AND NOT DO A HALF A JOB. She continues to argue with me about how it wasn’t them. Ok well bolts just dont fall off. And they are the only ones who have done my oil changes. She was such a freaking little s*** ! My god. So I call back talk to the front desk ask for a manager. Lucky me he’s not there today. So I ask for any manager. Surely they can help. Not available. Really. So I ask for my sales rep. He’s like wtf that’s weird. Well get it figured out for you. He tells me he’ll call me or email me Monday once he gets answers. What answers do you need ? Just tell me to come in and put the damn bolts back on. Not to mention the shield is bent. What are these people doing ?!?! It’s now mid day the day I’m supposed to hear back and nothing yet.
SO INFURIATING. They don’t let you watch the tech do the job, which is understandable. But you expect the dealership to do a sound job. It’s not like I took it to some jiffy lube on the side of some random street. i
I’m so pissed