Survey's come from the Honda - not the dealerships. You should receive them within the first month of your purchase. The survey's are emailed and often times end up in spam boxes. If you were a potential "problem" customer, the dealership wouldn't have registered your email address when the RDR'd your car. A bad survey can be critical for dealerships and the sales professional you worked with. Here are the 12 questions they ask on Survey's (Question 11 being the most critical)
Q1: The dealership staff worked with me to make the purchase experience as timely and efficient as possible.
Q2: I would recommend Honda Of Westport to my family and friends.
Q3: The dealership facility was clean and comfortable.
Q4: I felt that the Sales Consultant understood my needs.
Q5: The Sales Consultant was knowledgeable about my vehicle.
Q6: The Business Manager completed all the necessary documents in a thorough and efficient manner.
Q7: The interior of the vehicle was in excellent condition when delivered.
Q8: The exterior of the vehicle was free of any dents, dings, and scratches when delivered.
Q9: The vehicle was free of mechanical issues.
Q10A: Pairing my compatible phone(s) using Bluetooth HandsFreeLink.
Q10B: Setting of Radio presets.
Q10C: Use of audio controls.
Q11: The Personalized Settings Worksheet was reviewed with me.
Q12: Is there anything you would like to recommend that the dealership do differently to improve the vehicle purchase experience?