[esco530]

Anyone else having issues with HondaLink to start and unlock your vehicle? I'm running Android 8.0 on my Note 8 and also tried on iOS with it still not working. I took it to the dealership today and they simply told me to call HondaLink, I had initially brought it to the dealership because the error message was telling me to take it to the dealer. They both seem to be pointing the finger at each other.

Annoying since I'm on the trial and cannot even test out all of the features.

2018 Accord Hybrid Touring

 

[Xtreme]

I'm one to use the physical key because all these things with apps and android versions are just confusing and riddled with problems. Maybe there's a compatibility issue with the new HondaLink and Android 8.0 for all we know. If the dealership doesn't know what's going on, maybe hondalink will.

 

[esco530]

Yeah I've tried an old S4 a few different iPhone devices. Hondalink says to visit dealer. I just wanted able to start my vehicle from my office with the ac on so by the time I get in the car it's nice and cool. Vice versa for the winter with my 2 year old.

 

[Mojo]

Mine works perfectly with Iphone 6. There IS a new software update out (5/2/2018). Perhaps that addresses the issue.

 

[madamoYYC]

I fought with HondaLink "support" for a month before they finally fixed the issue with being able to lock/unlock and start the car. Turns out there was a conflict on my Honda account and it had my old Accord on the system so their back end was confused - their explaination.

My advice is to call HondaLink and you need to stay on them until the issue is fixed. When they would tell me the issue would be resolved in 5 business days, on the 6th day I was on the phone with them and if the tech that was assigned to my case wasn't available, I would call daily until I got an update from that tech. Every time you follow-up with them mention that you want a credit due to being on a trial and you can't really take advantage of the service. When they finally got my end sorted out they put a $100 (CAD) service credit on my account.

Hopefully your experience won't be as frustrating as mine.

Good luck!

M

 

[Accordian]

Now that esco530 has your solution as an option, calling Hondalink and pointing them to that direction may help. Better than the support people blindly poking around.

 

[Larry1014]

Anyone else having issues with HondaLink to start and unlock your vehicle? I'm running Android 8.0 on my Note 8 and also tried on iOS with it still not working. I took it to the dealership today and they simply told me to call HondaLink, I had initially brought it to the dealership because the error message was telling me to take it to the dealer. They both seem to be pointing the finger at each other.

Annoying since I'm on the trial and cannot even test out all of the features.

2018 Accord Hybrid Touring

I am in the same boat, one month to go on trial and it won't update. The remote start will work but nothing else. Called 3 times with saying they will call back. I will keep calling back like you suggest,

 

[Mojo]

These feature are all useless for me. My trial is almost over and I won't subscribe.

 

[tarheelz]

As best I can tell, HondaLink doesn't do anything but tell me gas range and current car location.

 

[2veloce]

As best I can tell, HondaLink doesn't do anything but tell me gas range and current car location.

Which is free everything else is waste of $$

 

[jbolles48]

Hondalink tech support is awful!

The Hondalink App fails to link to many of the features available through the app (sorry, redundant I know). Called Hondalink support and I get the same story; "we're looking into it" that was a month ago and several calls later and still no success. If my IT department took a month to correct an issue we be out of business. I tried deleting the App redownloaded multiple times but no luck. This App is the worse. I just wanted it for its TPMS info, supposedly it shows which tire is low.

 

[MSMV1]

Hondalink works okay for me almost all of the time.
A few observations come to mind in my 3 months with it:

It partially relies on an AT&T cellular connection. Whether you pay for the AT&T service or not, this appears to be the method of any remote communication between your Accord and the app. If there is poor AT&T service in an area, remote features will probably fail.

The app does not communicate frequently. Perhaps to save on bandwidth, the app and car do not communicate in a way that society has come to expect of app performance.

This one is very important! Nearly every time you reset the radio, you have to allow Hondalink access again. It's easy to forget about it because it doesn't complain. Most features of the app just don't work until you accept the agreement.
Some of the complaints I've read in this thread might be related to this.

I'm coming up on 3 months and I think I'm going to go for the remote package because I have used it a lot. The Concierge package seems totally unnecessary in my opinion. I'm a man, I'm not going to be asking for directions, etc. :smile

 

[jbolles48]

What do you mean by reset the radio? Are you referring to disconnecting the battery? I haven't had a need to reset the battery. Finally, I can't access the manage my account link either on the phone or website-I get an error message "can't connect to server".

 

[jsmith]

Sheesh, the remote features are Touring only???

 

[MSMV1]

I'm talking about any action that causes a reset. Choosing factory reset on screen, disconnecting the battery or fuse #24 underhood, getting an update that might require a reset, etc.

 

[BuickNut]

I'm talking about any action that causes a reset. Choosing factory reset on screen, disconnecting the battery or fuse #24 underhood, getting an update that might require a reset, etc.

I did my navi update myself. And I just looked to my HondaLink App due to this thread and I find my free stuff works but can not get the others to. My last time I spoke to HL tech it took more than 2 weeks to call me back, by then I had it fixed I thought. Should have looked closer at app.:sad:

 

[MSMV1]

I just wanted it for its TPMS info, supposedly it shows which tire is low.

I just looked at the Hondalink website and I see the image of the overhead car outline and the tires each showing the pressures outside of that outline. Sadly, that's not a feature on our cars as far as I know. I believe that's probably on the Odyssey. lain:

 

[jbolles48]

Thanks MSMV1 for your assistance. when I spoke to Honda tech they told me they discontinued that feature for the Accord. Go figure, I spend 36,000 for a car and the only valuable feature on their App I'm interested in doesn't work. Not sure if that response was the correct one or if they just wanted me to stop calling-lol!

 

[jbolles48]

Update: Still having issues with the "manage my account" and "add a driver" links on the app. The issue has been persistent since August. Every Friday evening, like today for example, I get a call from Hondalink advising me they are still working on the issue. Can you imagine, almost 3 mos. and no solution. But ****, at least their calling me!

 

[Fired00d]

Update: Still having issues with the "manage my account" and "add a driver" links on the app. The issue has been persistent since August. Every Friday evening, like today for example, I get a call from Hondalink advising me they are still working on the issue. Can you imagine, almost 3 mos. and no solution. But ****, at least their calling me!

Sad it's been 3 months, good they (Honda) are providing you updates (although not the updates you'd like to hear lain… resolution would be a lot better.