I am in the same boat, one month to go on trial and it won't update. The remote start will work but nothing else. Called 3 times with saying they will call back. I will keep calling back like you suggest,Anyone else having issues with HondaLink to start and unlock your vehicle? I'm running Android 8.0 on my Note 8 and also tried on iOS with it still not working. I took it to the dealership today and they simply told me to call HondaLink, I had initially brought it to the dealership because the error message was telling me to take it to the dealer. They both seem to be pointing the finger at each other.
Annoying since I'm on the trial and cannot even test out all of the features.
2018 Accord Hybrid Touring