I did my navi update myself. And I just looked to my HondaLink App due to this thread and I find my free stuff works but can not get the others to. My last time I spoke to HL tech it took more than 2 weeks to call me back, by then I had it fixed I thought. Should have looked closer at app.:sad:I'm talking about any action that causes a reset. Choosing factory reset on screen, disconnecting the battery or fuse #24 underhood, getting an update that might require a reset, etc.