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Discussion Starter · #1 ·
I know this has been covered but I can’t find a fix. I have a 2018 Accord Sport 1.5 with 67,000 miles and have always dealt with ACC going out periodically. I’ve learned to pull over and turn car off and back on that fixes the problem. Well back in February I took my car to dealership I bought it from for regular maintenance and they told me there was a recall and needed to do the update/system reset for the recall. It took like 4 hours and the next day the ACC and braking mitigation lights came on and they have not gone off. I didn’t have time to go back to the dealer until today. So it’s been two months that it hasn’t been working. LKA still works and has worked the whole time. Today they told me that it has nothing to do the with the update they did and that they needed to charge me $135 to take the front bumper off and take a look. I declined. Told them that it’s BS. That it stopped working the day after I had it there for maintenance and it’s never stayed off. They saw all the lights and errors and did nothing for me. What can I do??
 

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Discussion Starter · #3 ·
Have you tried cycling thru the main & cancel buttons on your steering wheel to see if that does anything?
Yes. All that does is turn off LKA the ACC stays red and doesn’t go away while the LKA is green and goes on and off. It was funny about a week after getting the maintenance done in February my gf borrowed my car and it started working after she has used the e brake and break hold. For some reason it came back on after those buttons got pressed but I’ve tried everything now. It hasn’t come back on in over a month so I finally took it in. I’m surprised with how many people have dealt with it going on and off that there isn’t a known fix yet. I wanna trade this car in at this point if it can’t be fixed by Honda for free but don’t wanna take a huge loss on it. Car is still brand new to me. Three years have flown by and I bought this car because they typically don’t have expensive electronic issues. Doesn’t sound like complaining to corporate does anything either.
 

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Lunar Silver 2019 Honda Accord Sport 2.0T 10AT
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Unfortunately you should have called them immediately once the issue started. Waiting 2 months only gives them reason to say its not their issue and the car is out of warranty.
 

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@Royster you probably already thought of and checked these things but just thinking out loud and eliminating things you haven't mentioned.... have you installed anything over or near the camera in windshield (IE: tint on windshield, electronic devices near it [dash cam, radar detector, etc.]). Have you had the front bumper off for any reason or installed anything electronic near radar unit?

Like @Hondafan777 mentioned the fact you let so much time go by before taking your car back when suspecting it may have been the update that caused/created the issue works against you. If you haven't already you can contact Honda Customer Service and open a claim to see if that helps (contact info below).

Honda Automobile Customer Service, American Honda Motor Co., Inc.

800-999-1009

American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 100-5E-8A
1919 Torrance Boulevard
Torrance, CA 90501-2746

hondacertified.com

Monday - Friday
0600 - 1700
Pacific Time
 

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Discussion Starter · #6 ·
@Royster you probably already thought of and checked these things but just thinking out loud and eliminating things you haven't mentioned.... have you installed anything over or near the camera in windshield (IE: tint on windshield, electronic devices near it [dash cam, radar detector, etc.]). Have you had the front bumper off for any reason or installed anything electronic near radar unit?

Like @Hondafan777 mentioned the fact you let so much time go by before taking your car back when suspecting it may have been the update that caused/created the issue works against you. If you haven't already you can contact Honda Customer Service and open a claim to see if that helps (contact info below).

Honda Automobile Customer Service, American Honda Motor Co., Inc.

800-999-1009

American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 100-5E-8A
1919 Torrance Boulevard
Torrance, CA 90501-2746

hondacertified.com

Monday - Friday
0600 - 1700
Pacific Time
No nothing obstructing the camera or any electronics near the sensor. No accidents either but the sensor does seem loose?? It moves slightly on the left side like it isn’t screwed in. But it stays in place and has worked one or two times since the update but for the other 98% of the time it doesn’t work at all. I contacted Honda corporate and they basically won’t do anything. They said they may be able to help with dealer costs out of “good will” but essentially I have to deal with the dealer myself first. I’m considering removing the bumper myself before I bring it in tomorrow. I never even thought that I would be screwed over by not bringing it back right away LOL I just thought they would fix it! Jesus Christ! I mean it’s a major safety issue! Could be the whole reason I bought the car was for that feature how can they just say “well we’re glad it (barely) worked for 3 years. Now it’s gonna cost you”. I should have another 150,000 hassle free miles on that car. Now I just want to sell it and be done with it but can’t even sell it for what’s it’s worth if this issue isn’t fixed.
Do you think taking off the bumper myself before I bring it in so they can’t charge me $130 for it is a good idea? Or will that make them further think I did something to it? I really feel like I shouldn’t have to pay anything at all. They offered me $16,500 for it but I know I could get at least $18,500 for it selling it privately I just don’t think anyone will want to pay that with the ACC, braking system, and lane departure system all not working.

Its hilarious to me that the error says “see dealer” and when you go on the dealer website to schedule service for it it just says “try turning off the car and turning it back on again” LMAO!!
 

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Do you think taking off the bumper myself before I bring it in so they can’t charge me $130 for it is a good idea? Or will that make them further think I did something to it? I really feel like I shouldn’t have to pay anything at all.
More than likely the $130 will be required if you remove bumper or not. Most dealerships charge a fee (my experience is it being 1 hour labor) to diagnose a problem. With that said if that dealer does the repair then the diagnostic fee is waived (IE: you don't pay an extra hour of labor). The diagnostic fee is to protect the dealership from having them diagnose the problem and the owner taking car somewhere else or doing the repair themselves with the dealership not making any money. Unfortunately with the car being out of warranty the cost to repair is on the owner.

Yes, it would be nice if the electronics would last 150K but unfortunately that's not always the case... vehicles have gotten so advanced electronically and most owners don't have the ability to diagnose the problem we are left to take it to a dealership or an independent shop. The fact that Honda is willing to help with a "good will" assistance on the cost is showing good customer service and you should take them up on it... some help is better than no help.
 

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Discussion Starter · #8 ·
More than likely the $130 will be required if you remove bumper or not. Most dealerships charge a fee (my experience is it being 1 hour labor) to diagnose a problem. With that said if that dealer does the repair then the diagnostic fee is waived (IE: you don't pay an extra hour of labor). The diagnostic fee is to protect the dealership from having them diagnose the problem and the owner taking car somewhere else or doing the repair themselves with the dealership not making any money. Unfortunately with the car being out of warranty the cost to repair is on the owner.

Yes, it would be nice if the electronics would last 150K but unfortunately that's not always the case... vehicles have gotten so advanced electronically and most owners don't have the ability to diagnose the problem we are left to take it to a dealership or an independent shop. The fact that Honda is willing to help with a "good will" assistance on the cost is showing good customer service and you should take them up on it... some help is better than no help.
I let my GF barrow my car yesterday to clean and detail it since we are thinking of selling it if this repair doesn’t get handled and she got it everything to come back on somehow. She said she held down the button that controls the distance on the ACC until some white “cruise control on” message flashed. She thinks that since she drives my car so gently that also helps?? LOL I guess I’m still taking it to the dealer today so they can document this and hopefully it doesn’t turn off on the way there. I want them to see that it wasn’t working last week and now it works. Hopefully will help my case with Honda if they do find something that needs to be fixed because this to me proves it’s not anything I did or am doing. It’s just malfunctioning.
 
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