Forgot to add when trying the "Fuse #24" removal/replace it didn't correct my issue.
Navigation Screen Blank - Map Data Loading Message (See Reply #9 for fix)
Has anyone had their navigation screen to be blank and when you hit "Where To" a message pops up "Map Data Loading (also get message if I go to Settings > Map & Vehicle > Update Maps) Attachments below... I thought this was related to the rear camera update (that I haven't had done yet) that is spoke of in this thread - Rear Camera Software Update-HondaLink Notification so I tried the method discussed in this post Fuse #24 which members have been using to restore the HUD display compass.
I thought the two may have been related because of information found in Safety Recall: 2018 Accord: Rear Backup Camera document. In that document it speaks of "Navigation app crashes when using VR to add destinations or when rerouting a destination".
I'm not really sure when this feature was lost as I've been using Android Car Play & Waze for navigation for about the last month or so. Yesterday I didn't have my phone hooked up and switched to navigation and found this out.... could the use of Android Car Play & Waze have any impact/be the cause of this? TIA for any assistance.
I thought the two may have been related because of information found in Safety Recall: 2018 Accord: Rear Backup Camera document. In that document it speaks of "Navigation app crashes when using VR to add destinations or when rerouting a destination".
I'm not really sure when this feature was lost as I've been using Android Car Play & Waze for navigation for about the last month or so. Yesterday I didn't have my phone hooked up and switched to navigation and found this out.... could the use of Android Car Play & Waze have any impact/be the cause of this? TIA for any assistance.
Attachments
1 - 20 of 26 Posts
It has the latest maps installed (did that months ago - 2019 Map Update available 15th of August) with it working fine after, also since it can't read the map data the sequence to get to updating maps "Settings > Map & Vehicle > Update Maps" will not get to "Update Maps/Start Update Process"" to read current map information/start update. Even tried "Factory Data Reset" (see below) w/no luck. :crying: What really baffles me is I honestly think it's something related to using Android Auto" (Google Maps & Waze). There have been issues noted in other threads w/using Apple Car Play and it's making me wonder if the system for whatever reason isn't as "compatible" as Honda is promoting.
lain:Attachments
Update: Thanks to suggestion from member @TheAsian I was able to correct this problem by doing a factory reset to the infotainment center (see attachment) to get the map data to load. Did have to repair my phone, reset "Home" location in GPS (and add back any other saved locations), reset my preset XM stations (FM stations weren't lost in the reset though), reset my personalized sound settings (Bass/Treble/Etc.), reinstall Wallpaper that I had loaded. Those are all that I have found so far but at least I got issue resolved.
Hopefully this was an isolated incident and it will not happen again... Honda is aware of it and an update may be released in the future to correct it.
BTW while doing some research on this problem I found an interesting video on YouTube regarding how to reset the infotainment center on a six-speed manual transmission Accord -
Since I don't have the six-speed I can't verify that this would have resolved my issue but it is something those of you that have a six-speed may want to try if you ever have this issue. Doing it this way it appears you will not loose your personal settings that will be lost doing the factory reset.
Hopefully this was an isolated incident and it will not happen again... Honda is aware of it and an update may be released in the future to correct it.
BTW while doing some research on this problem I found an interesting video on YouTube regarding how to reset the infotainment center on a six-speed manual transmission Accord -
Since I don't have the six-speed I can't verify that this would have resolved my issue but it is something those of you that have a six-speed may want to try if you ever have this issue. Doing it this way it appears you will not loose your personal settings that will be lost doing the factory reset.
Attachments
I have a 2019 Touring model. About 2 months ago I encountered the “Loading Map Data” issue as described in the original post PLUS I lost the Compass (and of course the TurnByTurn) in the HUD. The latter I depend on more than the Navi maps as a big Waze fan.
I did find a solution that I did not see posted in this thread or anywhere else for that matter.
The solution to remove the ground connections from the the battery did not bring any relief although it did appear to force the Infotainment system to reboot. No rain.
I loathed the thought of turning it over to the service center knowing that they would reset all of the settings to the Factory Defaults. They seem to do this instead of reading the service manual or seeking help in the KnowledgeBase. It never solves any issue that I’ve brought to them. It just gives me a rash with the time wasted in reprogramming all of the options. It never ends up being the same car functionally after each programming session.
The initial call to the service center started with a familiar answer; “No, we’ve never heard of such a problem reported before.” They recommended that I bring the car by to speak with a technician, or set an appointment (so they could reset to the factory default setting.) Shortly after the call I was contacted via email from a technician and after a series of message exchanges (including sharing a link to this post) he responded with the following steps;
SETTINGS > SYSTEM > DETAIL INFO > APP MANAGER > NAVIGATION > STORAGE > CLEAR DATA.
THEN RETURN HOME AND VERIFY NAVIGATION IS WORKING PROPERLY
This appears to clear data from the Garmin app only and leaves the other settings intact. Much to my relief this brought back both the Garmin and the HUD compass and navigation-linked displays.
Oddly enough there was ~89mb used by the Garmin app before I cleared the data, and 79mb available after the reset (with zero used). I had one address saved in the Garmin app and less than 9k miles on the car.
![4167]()
![Vehicle Car Multimedia Technology Luxury vehicle]()
I did find a solution that I did not see posted in this thread or anywhere else for that matter.
The solution to remove the ground connections from the the battery did not bring any relief although it did appear to force the Infotainment system to reboot. No rain.
I loathed the thought of turning it over to the service center knowing that they would reset all of the settings to the Factory Defaults. They seem to do this instead of reading the service manual or seeking help in the KnowledgeBase. It never solves any issue that I’ve brought to them. It just gives me a rash with the time wasted in reprogramming all of the options. It never ends up being the same car functionally after each programming session.
The initial call to the service center started with a familiar answer; “No, we’ve never heard of such a problem reported before.” They recommended that I bring the car by to speak with a technician, or set an appointment (so they could reset to the factory default setting.) Shortly after the call I was contacted via email from a technician and after a series of message exchanges (including sharing a link to this post) he responded with the following steps;
SETTINGS > SYSTEM > DETAIL INFO > APP MANAGER > NAVIGATION > STORAGE > CLEAR DATA.
THEN RETURN HOME AND VERIFY NAVIGATION IS WORKING PROPERLY
This appears to clear data from the Garmin app only and leaves the other settings intact. Much to my relief this brought back both the Garmin and the HUD compass and navigation-linked displays.
Oddly enough there was ~89mb used by the Garmin app before I cleared the data, and 79mb available after the reset (with zero used). I had one address saved in the Garmin app and less than 9k miles on the car.
Good deal, glad it worked out for you.
1 - 20 of 26 Posts
