If you are speaking of NHTSA when you mention "Need to know who to contact" there should be contact information on their webpage. Since you've had your car in for repair several times for the same thing along w/contacting customer service, and it has been at dealer for 30 days you may want to look into the Lemon Laws for your state.Need to know who to contact to start this process. I've contacted customer service an all they will give me is a case #. Latest case # is - 10192728. Started taking our honda in 3 months after we purchased it new. It has been in a total of 6 times for same issue. Its been in dealer for repair for over 30 days. Thanks for the feedback on filing a claim. I intend to do just that once I find out how.