Honestly if they replaced the engine that's about all they can do, but I certainly understand the disappointment. As long as they didn't give you grief about it, did a good job and didn't damage anything, etc. then they've at least done what should be expected.
Unhappy new guy needs advice
Hi all
New 18 Accord on 11/30/18. Blown engine 1700 miles after purchase. Dealer replaced engine and I'm back on the road but what a disappointment.
How would you expect dealership / Honda to handle?
New 18 Accord on 11/30/18. Blown engine 1700 miles after purchase. Dealer replaced engine and I'm back on the road but what a disappointment.
How would you expect dealership / Honda to handle?
1 - 7 of 7 Posts
As @sp3ak mentioned they have replaced the engine already... one thing you can ask for if they haven't already offered is for them to extend the OEM warranty on it (IE: add another 12 months/12,000 miles). Curious to know what caused the engine failure... first I've heard of this on Gen X Accord.Hi all
New 18 Accord on 11/30/18. Blown engine 1700 miles after purchase. Dealer replaced engine and I'm back on the road but what a disappointment.
How would you expect dealership / Honda to handle?
Yes curious as to the failure as well. Pushing for an extra year warranty isn't a bad idea at least on the engine.
What is a "blown" engine, and what specifically caused it after only 1700 miles?
I had just gotten off the freeway and I got a warning light "No oil pressure - shut engine down". I turned off engine and it never restarted. Tow to the dealer.
"Blown engine" = valve spring broke on cylinder #3, the keeper fell out, and the valve bounced around inside the cylinder. (The keeper may have failed first but no way to really know) Damage to cylinder head, cylinder wall, piston, and I was told maybe the engine block as well. Initially the dealer talked about an engine overhaul but that quickly changed to a new engine assembly from Honda. The engine is the 1.5 with turbo.
I asked for money back less .30 / mile I had driven - "NO". I asked for a replacement car and I would pay for the miles - again "NO".
FWIW - The dealer said Honda would give me an extended warranty for 8 years 120,000. As described to me it sounds like bumper to bumper except wear items. (The Honda Care package I think I'm getting is 8 yr / 100,000) The dealer also promised me coupons for my first 6 oil changes. I've not seen the paperwork come through on this stuff and I don't have it in writing but the service manager I was working with seems like a straight shooter.
"Blown engine" = valve spring broke on cylinder #3, the keeper fell out, and the valve bounced around inside the cylinder. (The keeper may have failed first but no way to really know) Damage to cylinder head, cylinder wall, piston, and I was told maybe the engine block as well. Initially the dealer talked about an engine overhaul but that quickly changed to a new engine assembly from Honda. The engine is the 1.5 with turbo.
I asked for money back less .30 / mile I had driven - "NO". I asked for a replacement car and I would pay for the miles - again "NO".
FWIW - The dealer said Honda would give me an extended warranty for 8 years 120,000. As described to me it sounds like bumper to bumper except wear items. (The Honda Care package I think I'm getting is 8 yr / 100,000) The dealer also promised me coupons for my first 6 oil changes. I've not seen the paperwork come through on this stuff and I don't have it in writing but the service manager I was working with seems like a straight shooter.
If they stick to their word that's IMO fair enough for your inconvenience.... If for some reason down the road you decide to trade/sell the car and the extended warranty is still active that will be a plus for the new owner... if they don't want it you may be able to cash in the unused time.I had just gotten off the freeway and I got a warning light "No oil pressure - shut engine down". I turned off engine and it never restarted. Tow to the dealer.
"Blown engine" = valve spring broke on cylinder #3, the keeper fell out, and the valve bounced around inside the cylinder. (The keeper may have failed first but no way to really know) Damage to cylinder head, cylinder wall, piston, and I was told maybe the engine block as well. Initially the dealer talked about an engine overhaul but that quickly changed to a new engine assembly from Honda. The engine is the 1.5 with turbo.
I asked for money back less .30 / mile I had driven - "NO". I asked for a replacement car and I would pay for the miles - again "NO".
FWIW - The dealer said Honda would give me an extended warranty for 8 years 120,000. As described to me it sounds like bumper to bumper except wear items. (The Honda Care package I think I'm getting is 8 yr / 100,000) The dealer also promised me coupons for my first 6 oil changes. I've not seen the paperwork come through on this stuff and I don't have it in writing but the service manager I was working with seems like a straight shooter.
1 - 7 of 7 Posts
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